CUSTOMER SERVICE BLUEPRINT

Article Customer Service Blueprint  NEWS - by -Djoko Kurniawan

It cannot be denied that Service Excellence is one of the factors which could determine the success of the business. Only the companies which think Service Excellence seriously which is proven to be able to exist and win the competition in the market. Service Excellence is needed because the product or service that you offer has many competitors. Thus, if only relies on the product or service without Service Excellence you will definitely lose.
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HAPPY EMPLOYEE = SATISFIED CUSTOMER


Employee enthusiasm in your company in serving the customer is an important thing to create good/positive impression and always be remembered by the customer. Sincere smile, warm greetings, well-mannered, and service spirit – can be defined by customer as valuable appreciation. This will also decide automatically, whether the customer buy product/service in your company or not.
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