SERVICE PERCEPTION

Service Perception - iREAP NEWS

When I visited one of the foodcourts, I was very surprised because suddenly there was one waiter who approached with a question that looked like someone interrogated “Have you been here? Have you already have a card? “I and my friend were quite upset because they were not given a warm welcome but were immediately asked something we did not know what it meant. Not to mention, the added expression that seemed to block us to not go into the foodcourt. We both immediately had the perception maybe the foodcourt was being hired for an event so they do not accept the general guests. After we asked what the question meant, the waiter explained that if we do not have a card, we have to make it first. Omg…
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