Sharing www.ireappos.com bersama temen2 di Festival Kebangsaan 2017, Universitas Muhammadiyah Malang. Terima kasih untuk kesempatan yg diberikan kepada kami
I saw a mother who was carrying a piece of newspaper which contained a promotional advertisement of one of the stores. The mother met the store assistant to ask about the promotion of electronic goods with the special price. The store assistant just said that the stuff is gone without giving a clear reason even though the store has just opened.
Continue reading “Marketing = Pull & Service = Push”
While I was giving in-house training ‘Service Excellence in Your Business’ to a leading mobile telecommunication company in Indonesia, there was a participant named Joan who was sharing about the good relationship between herself as a customer with a meatball seller.
Continue reading “CUSTOMER RELATIONSHIP MANAGEMENT (CRM)”
The culinary business is an exciting business and always becomes an attention. The vast territory of Indonesia and its densely populated population make culinary business attracts the businessmen because of its tremendous potential. Culinary business might be said to be a magnet that has a strong appeal to business people. The culinary business also always promises great benefits if managed seriously.
Continue reading “SERVICE STANDARDIZATION IN CULINARY BUSINESS”
In customer service world, managing customer’s hope is the main thing that needs to be done in order to make customer satisfied and still want to be together with your company in a longer period of time.
That’s why you need to be truly understand about the important meaning of Service Excellence and its application to manage customer in your company.
Continue reading “TREND IN CUSTOMER SERVICE”