A few months ago, I ate together with two friends in one of the cafes in the Serpong area. This…
MISCOMMUNICATION
When I was going to write this article, I rememberes some occurrence that ever happened when I met the sellers…
CUSTOMER SERVICE BLUEPRINT
It cannot be denied that Service Excellence is one of the factors which could determine the success of the business.…
HAPPY EMPLOYEE = SATISFIED CUSTOMER
Employee enthusiasm in your company in serving the customer is an important thing to create good/positive impression and always be…
Customer’s Reason Not to Buy The Product
As a business consultant, I still spent some time for once in a while to be mystery shopper directly. I…
INTEGRATED ‘MARKETING’ COMMUNICATION
Many SMEs businessmen who are still do not understand about how to communicate the integrated ‘marketing’ (Integrated Marketing Communication/ IMC).…
Gerakan Nasional Wirausaha Kreatif Naik Kelas
STEM ikut berpartisipasi dalam acara Gerakan Nasional Wirausaha Kreatif Naik Kelas dengan memperkenalkan aplikasi (kasir) sosial yaitu iREAP POS (Point…
CHOOSE, COACH, AND TREAT HR
On the previous article, I stated that one of the problems that are faced by Indonesian SMEs is unable to…
Job Fair 2016
STEM mengadakan job fair di Universitas Gunadarma pada 7 Desember 2016,