While I was giving in-house training ‘Service Excellence in Your Business’ to a leading mobile telecommunication company in Indonesia, there…
SERVICE STANDARDIZATION IN CULINARY BUSINESS
The culinary business is an exciting business and always becomes an attention. The vast territory of Indonesia and its densely…
TREND IN CUSTOMER SERVICE
In customer service world, managing customer’s hope is the main thing that needs to be done in order to make…
NO CUSTOMER NO BUSINESS
At the beginning of this article, I want to tell my bad experience that happened in Soekarno Hatta International Airport,…
SERVICE PERCEPTION
When I visited one of the foodcourts, I was very surprised because suddenly there was one waiter who approached with…
FRANCHISE RELATIONSHIP
In a seminar I held about ‘Franchise Your Business’, some participants asked ‘How to choose a good Franchisor’. There are…
iREAP POS in Epson Solution Day 2017
Located at Sheraton Grand Hotel Gandaria City – Jakarta, Epson Indonesia held an event entitled “Epson Solution Day 2017”. At…
CUSTOMER RETENTION
Many businessmen focus on the strategy of finding new customers (customer acquisition) and not paying too much attention to the…
HALF-HEARTED PROMOTION
A few months ago, I ate together with two friends in one of the cafes in the Serpong area. This…