At the beginning of this article, I want to tell my bad experience that happened in Soekarno Hatta International Airport,…
SERVICE PERCEPTION
When I visited one of the foodcourts, I was very surprised because suddenly there was one waiter who approached with…
FRANCHISE RELATIONSHIP
In a seminar I held about ‘Franchise Your Business’, some participants asked ‘How to choose a good Franchisor’. There are…
iREAP POS in Epson Solution Day 2017
Located at Sheraton Grand Hotel Gandaria City – Jakarta, Epson Indonesia held an event entitled “Epson Solution Day 2017”. At…
CUSTOMER RETENTION
Many businessmen focus on the strategy of finding new customers (customer acquisition) and not paying too much attention to the…
HALF-HEARTED PROMOTION
A few months ago, I ate together with two friends in one of the cafes in the Serpong area. This…
MISCOMMUNICATION
When I was going to write this article, I rememberes some occurrence that ever happened when I met the sellers…
CUSTOMER SERVICE BLUEPRINT
It cannot be denied that Service Excellence is one of the factors which could determine the success of the business.…
HAPPY EMPLOYEE = SATISFIED CUSTOMER
Employee enthusiasm in your company in serving the customer is an important thing to create good/positive impression and always be…