8 Tips Successful IT System Implementation Why New IT System Fail? Surabaya, 17 Oktober 2017, 08:00 – 13:00 Garden Palace…
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National Festival 2017
Sharing www.ireappos.com with friends at the 2017 National Festival, University of Muhammadiyah Malang. Thank you for the opportunity given to…
Marketing = Pull & Service = Push
I saw a mother who was carrying a piece of newspaper which contained a promotional advertisement of one of the…
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
While I was giving in-house training ‘Service Excellence in Your Business’ to a leading mobile telecommunication company in Indonesia, there…
SERVICE STANDARDIZATION IN CULINARY BUSINESS
The culinary business is an exciting business and always becomes an attention. The vast territory of Indonesia and its densely…
TREND IN CUSTOMER SERVICE
In customer service world, managing customer’s hope is the main thing that needs to be done in order to make…
NO CUSTOMER NO BUSINESS
At the beginning of this article, I want to tell my bad experience that happened in Soekarno Hatta International Airport,…
SERVICE PERCEPTION
When I visited one of the foodcourts, I was very surprised because suddenly there was one waiter who approached with…
Franchise Relationship
In a seminar I held on ‘Franchise Your Business,’ several participants asked ‘How to choose a good Franchisor.’ Some participants…