My flight schedule was at 7.35 a.m and I arrived in the airport on time which is at 6.45 a.m because one day earlier I had done web check-in. As usual, I went to the check-in counter only to make sure my departure gate and I was asked to go there directly, but when I arrived in front of departure gate, there was employee who blocked me to enter the gate. However, I was still walking and going to the airplane\u2019s entrance door. They had already seen me from a far, but strangely when I got closer to the airplane, the door was closed. Thus, I could not enter the airplane with unclear reason, but I believed that my chair was used by \u201cpeople\u201d who dare to pay with expensive price. <\/p>\n
This incident is very disadvantage because I needed to ride the next plane. This means that I needed to cancel some arranged plan. I think that this incident is very strange because the airplane departed earlier with illogical reason and without earlier notification. <\/p>\n
Finally, I must give hard complain to this \u2018red color\u2019 airplane. Accidentally, my complaint was accepted and they gave a solution to ride the flight at 9 a.m. Besides me, it turns out that there were some other passengers which were not given permission to ride the airplane, but they just accepted the decision from that airlines not to be able to fly at 9 a.m. There was also a passenger which I was acquainted and he finally rode the airplane at 12.25 p.m even though they had an event in Jogjakarta at the morning.<\/p>\n
From the story above, you must be agreed if I said that this airlines has not run the business with Service Excellence<\/b> principal. They do not assume that the passengers are \u2018appreciated human\u2019. They still have assumption that the passengers are the people who \u2018need\u2019 so that they cannot do arbitrarily. They also do not own awareness that business cannot run without customer (no customer no business). It may be that they feel that they \u2018above wind\u2019 because the total of airplanes are many enough, feel needed, and the business grows fast. <\/p>\n
This arrogant attitude becomes bad signs in business. If they do not fix their service procedure immediately, it is impossible in the near future that they would be left behind by their customers. This means that their business would collapse. Remember that in business history \u2013 there is no brand which long-lived if it does not care with its customers. <\/p>\n
My message to all businessmen, do not be arrogant to customers and make decision which make them disadvantage. Use the principal that your business exists becaude of your customers. Make all your employee aware to always appreciate customers because they are the one who gives salary. <\/p>\n
As businessmen, you should not feel as the only business conqueror in particular sector \u2018as it was done by airline that I mentioned above\u2019. How big is your business, it will never last and will always can be defeated by your competitor if you do not always \u2018ready\u2019 to give your best thing to customers. Once more, No Customer No Business.<\/p>\n","protected":false},"excerpt":{"rendered":"
My flight schedule was at 7.35 a.m and I arrived in the airport on time which is at 6.45 a.m…<\/p>\n","protected":false},"author":4,"featured_media":9924,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.ireappos.com\/news\/wp-json\/wp\/v2\/posts\/171"}],"collection":[{"href":"https:\/\/www.ireappos.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ireappos.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ireappos.com\/news\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ireappos.com\/news\/wp-json\/wp\/v2\/comments?post=171"}],"version-history":[{"count":0,"href":"https:\/\/www.ireappos.com\/news\/wp-json\/wp\/v2\/posts\/171\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ireappos.com\/news\/wp-json\/wp\/v2\/media\/9924"}],"wp:attachment":[{"href":"https:\/\/www.ireappos.com\/news\/wp-json\/wp\/v2\/media?parent=171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ireappos.com\/news\/wp-json\/wp\/v2\/categories?post=171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ireappos.com\/news\/wp-json\/wp\/v2\/tags?post=171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}