How to Create a Sales Order (Hold Order) in iREAP POS Pro for Restaurants / Cafes

The Hold Order feature in iREAP POS Pro is specifically designed to support restaurant and cafe operations that serve dine-in customers. With this feature, orders can be temporarily saved before payment is made.

Key benefits of the Hold Order feature:

• Held orders can be printed to two printers simultaneously.

• Example usage:

  • 1 printer at the cashier > receipt attached to the table
  • 1 printer in the kitchen > used as a kitchen order for cooking

This feature is available on both iREAP POS Pro and iREAP Helper, making the workflow between the cashier and kitchen more organized, faster, and less prone to errors.

Steps to Connect Two Printers:

1. Turn on both printers and ensure they are ready to use.

2. Enable Bluetooth on your Android device, then connect it to both Bluetooth printers.

3. Open the iREAP POS app and go to System Settings.

4. Select Printer Model 1, then choose the printer type you are using. If your printer is not listed or you are not using a dedicated printer, select OTHER 58mm or OTHER 80mm according to your paper size.

5. Go to Bluetooth Printer Name, then check the name of the first connected printer.

6. Repeat the same steps for Printer Model 2 - choose the printer type and check the second Bluetooth printer.

7. Once connected, you can start creating sales orders.

Steps to Create a Sales Order (Hold Order)

1. Waiter Receives the Customer's Order

   The waiter records the customer's order directly at the table using iREAP Helper (if waiters are available), or inputs the order using iREAP Pro if the customer orders directly at the cashier.

   Go to the POS / Sales Transaction menu

   
   
   

   Enter the ordered items

   

2. Input the Order into iREAP POS Pro

   The waiter or cashier enters the order into the iREAP POS application, then:

   • Click the three-dot button ? Select Save Order (Hold)

     
     

   • Enter the order name (for example: Table 1, Table 5, or the customer's name) ? Click Save Order

     

3. At this stage, the system can immediately print the order to:

   • Cashier printer

   • Kitchen printer

   

4. Customer Finishes Dining and Requests the Bill

   After finishing their meal, the customer asks the waiter for the bill.

   

5. Recall the Saved Order

   The cashier opens the Hold Order list by clicking Recall Order (Hold). (At this stage, the waiter may come to the table, or the customer may go directly to the cashier.) Then:

   • Select the order based on the name/table

     
     

   • Reconfirm the ordered items

     
     

6. Customer Makes Payment

   • Select the customer's preferred payment method, such as Cash, Card, Metode Pembayaran or Other available payment methods, then click Confirm Payment.

     
     
     
     
     

   • Close the Transaction and Print the Receipt

     After payment is confirmed:

     • The transaction is closed
     • The payment receipt is printed via the cashier printer
     
     
     

   NOTE:
   - Ensure the cashier printer and kitchen printer are properly connected and configured.
   - The dual-printer feature applies to both iREAP POS Pro and iREAP Helper.
   - Naming orders (for example, by table) is highly recommended to prevent mix-ups.
   With this workflow, restaurant operations become more structured, the kitchen receives orders faster, and the billing process for customers becomes much easier.