Sharing www.ireappos.com with friends at the 2017 National Festival, University of Muhammadiyah Malang. Thank you for the opportunity given to…
Month: October 2017
Marketing = Pull & Service = Push
I saw a mother who was carrying a piece of newspaper which contained a promotional advertisement of one of the…
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
While I was giving in-house training ‘Service Excellence in Your Business’ to a leading mobile telecommunication company in Indonesia, there…
TREND IN CUSTOMER SERVICE
In this article, I will share about the newest trend in customer service world which becomes all customers’ hope. First:…