Serqualogy = Service Quality (+Logy)

Talking about customer service (service) is never-ending and always a fascinating topic. Many parties agree that service is essential, but…

Marketing 4.0 For Culinary Business

You all will agree that Marketing 4.0 which is often discussed lately is very important to know. Marketing 4.0 is…

When the competition in the market is so tight, and customers are getting smarter, then the price war will no…

All companies are competing to build ‘customer loyalty. Many succeeded but not a few failed because the strategies used were…

Last week I ate at a restaurant in the Greenville area of West Jakarta. The restaurant sells Indonesian food menus.…

Many business people have not consistently implemented their business plans/plans. There are many reasons not to carry out a well-thought-out…

Care or care for customers is not easy even though you and the service team know that it is the…

We have heard the word disruptive innovation many times, and I think you must have known it. In this article,…

Christmas and New Year celebration is not only a matter of a long holiday and a short break from the…